FAQ

Why you choose us?
1.Fcactory with 10 years experience.
2.100% Human hair,tangle free, no mixed, no shedding.
3.Control the quality directly. Each piece hair need to be checked.
All of our products have been strictly inspected before shipment.

4.Full hand tied,all style for your choice.
5.Fast delivery and good service.(within 3days in stock)
6.Customers first,satisfying customers is our pursuits.

Reture Policy:
If you have any question.pls let me know,we will solve for you as soon as possible,let you fell satisfied.
If there is any problem of our product,including common problem tangling and shedding.we guarantee that repair it free within 7 days.
If you insist to return the items,you will pay for the shipping for return.

Feedback:
1. When you got the products, and you feel the satisfaction, pls confirm the order and leave your positive feedback, we are very appreciation!
2. Before leaving any negative or neutral feedback or open any disputes, Please contact us in time and give us the opportunity to solve problems. It is better to both of us, we will do our best service for you, and the same time, we completely understand your feeling.

How to care your hair:
a. Wash the hair in one week.
b. Water to wet hair,use a mild Shampoo, Rinse and leave to dry.
c. Comb with a wire brush after dry.
d. You can perming dyeing, but please remember do not do this too frequent,and remember to use the nutrition water.
e. The combs you`d better choose the round with wide-toothed comb.
f. Don't make the hair under the blazing sun for quite a long time.
g. Don't blows the root of hairs too near with the hair drier.
h. Don't grasping the root of hair overexert when washing.

1. When can i get the Item?
If the item you purchased is in our stock, you can get it within 3-4 working days. If you have special requirements, we can do custom order for you. The delivery time is 2-3 weeks after payment.

2. The MOQ?
1 pcs both for Stock and Custom order.

3. How long does it last?
How long the hair last depends on how you maintain it. Treat it like your own hair and take very good care of it, then normally it could last longer than 1 year

4. What kind of hair care products should i use?
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.

5. Why are my hair getting tangled?
It could be caused by drying hair. Please make sure to wash and condition your hair at least once a week, twice a week is better.
Comb hair from time to time. Brush hair end first, then the middle, and the top at last. DO NOT brush directly from the top and pull hard, it will break the hair.
Regular care will keep the hair in good condition and avoid tangle problem.

6. Can i straighten my Curly or Wavy hair?
The answer is YES you can. Some of the deep curly or wavy patterns may be challenging to straighten because the curl pattern is so deep and it will take a long time. It is very important that you use a quality heat protectant on your hair. Your hair is 100% Brazilian human hair so it can become heat damaged just as your own hair would. Also, with curly/wavy hair you risk the chance that your curl pattern will not return after applying excessive heat to your hair repeatedly just as your natural hair would respond.