Shipping Policy

Shipping Policy

Gonaturalhair ships to contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. Click here for more details.

FREE Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.

Shipping Methods, Costs and Delivery Times:

*All shipping charges include handling, order processing, item selection, packaging and transportation of items.

**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.

Standard

Our Standard Shipping combines the capabilities of UPS, USPS, and several regional carriers to deliver packages to you more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website, your confirmation or shipment emails, and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U.S. states may experience longer transit times.

Expedited and Premium

This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only. Same Day Delivery is a service we offer to deliver beauty from your local store as fast as possible--all through our partner, DoorDash. The Same Day Delivery order cutoff time is based on your local store's closing time; you'll see that at checkout. Orders placed after the cutoff time will deliver the following day.

Gonaturalhair Processing Time

Orders are typically processed for shipment in 1 to 2 business days.

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

All orders containing Hazardous Materials have restrictions. See below for details.

Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).

The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

International

Gonaturalhair ship to international addresses.

Tracking

Track the status of your order anytime here!  

 Gonaturalhair mate Rewards Members can also check their orders by logging in at Gonaturalhair or the Mobile App and navigating to "My Orders".  

Tip: Check the latest tracking links you receive. Sometimes your package is handed to USPS for final delivery. If this happens, you will have an additional link. 

Troubleshooting

Damaged Item? You may return or exchange in store with your receipt or contact Guest Services through the options toward the bottom of the page for assistance with mailing the item back.  

Missing Item? Check your order to make sure that it is not being sent in multiple packages (this would show as having multiple tracking numbers). If not, please contact Guest Services through the options toward the bottom of the page.