1. Q: How do I wash the wig? A: Washing & Care Instruction is as below:
Run the fiber with fingers gently and thoroughly.
• Add one tablespoon of mild shampoo to a sink filled with cold water.
• Put the wig into the water for one minute and wash it gently.
• Rinse well in cold water for a few times or until thoroughly rinsed.
• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.
• Do not use curling iron or straightening irons to style the wig unless specified with heat resistant fiber.
• Do not style the wig until it is completely dry.
• Hair setting is not necessary since the curls will be back into their natural form when hair is completely dry.
• To maintain its natural texture, minimize constant brushing and pulling of hair.
2. Q: Is the color of the wig exactly the same as the picture shown on the website? A: Due to different monitor settings and the lighting of our photo-shooting, there is a chance that color that appears on your monitor could vary slightly from the original color of the wig.
3. Q: How do I measure my head size?
A: With a measure tape, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. The comfortable elastic/cloth material is
stretchable and can fit most head sizes.
4. Q: When I put on the wig, why does it look shorter when compared to your pictures?
A: As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.
5. Q: Can I trim or apply any hair styling product on my wig?
A: Yes. Our wigs may be trimmed or styled just like normal hair to suit your needs.However, please note that, due to the
product nature, we do not accept any return which has been worn, trimmed or styled.
6. Q: How can I untangle my wig?
A: It is normal for long hair wigs to get tangled up. When that happens, you may use a large tooth comb to work on the fiber from the lower part first, then bit by bit move it towards the root. Please remember not to comb the hair from the root to the tips in a stroke or back comb the hair.