1.Return/Refund is accepted within 7 days (the date depend on the shipping way bill). Please contact us if you want to return the goods.

2.To avoid delivery lost, return should be arranged by register airmail. And the shipping cost of return should be paid by the buyer.

3.Please leave the goods as they were. We do not accept the damaged goods. 

 Q:What is Virgin Hair?

A:The virgin hair means that the hair collected from one  donor,it is the same direction.The hair is un processed  hair,no colored,no Chemical,and it has more cuticles on the  hair.The virgin hair can be colored or dyed to any color you want.

Q. How Much Hair Do I Need?
A : If you are getting a full weave the average person needs  about 2 packs of hair, although it is advised to go for 3  packs. For weave it is best to buy two packs to make sure you have enough. You can always use the leftover hair later.  If you are using hair over 18" long you might need another pack. If you are getting tracks one pack is enough for four  to five tracks up to 18" hair length. If you are getting the hair bonded one pack is enough for four to five tracks up to  18" hair length. If you are getting fusion or micro then you  will need to consult your stylist.Pls kindly find below picture for your easy understanding.

 Q. What type of hair care products should I use?

A : Treat this hair just as if it was your own hair. Use  good quality shampoo and conditioning products. Conditioning  your hair is very important to keep it soft and manageable,  so use leave in conditioners. You can also use products like  gel and hair spray to keep the curls in place, but make sure  to wash your hair and not leave in these products in for a  long time.

Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.

Q. Why are my hair extensions getting tangled? 
A: Your Hair Extensions can tangle due to being to dryness,  oil & dirt build-up, salt-water, chlorine and not  combin(wide tooth comb) out your hair daily. Make sure to  wash & condition your hair at least once a week, twice a  week is better. Use hydrating drops or consult your stylist  for more help. It could also be the hair you purchased, if  the hair is Indian Remy Hair or non Remy Hair it is not 100%  virgin human hair. So the hair may tangle sooner and not  last you as long as 100% virgin hair.

Q. How long does it last?
A : This hair can last for a very long time depending on how  you maintain it. Treat it like your own hair and take very  good care of it for it to last longer. Many hair  extensionist prefer Brazilian or Indian hair because it is  beautiful and unprocessed which makes it last longer than  any other kind of hair.

Thank you for your time and support! Pls also kindly refer to below general guidance for caring human hair products. For specific instructions, you could consult your hair stylist.

Guidelines

1. Wash and condition hair regularly.
2. Detangle hair gently before washing. Do not rub or twist hair.
3. Add mild shampoo to cool water and swish hair till clean. Rinse thoroughly.
4. Blot out excess water with towel and allow hair to dry naturally. Do not expose to sun.
5. Comb curly hair gently with your fingers. Do not brush.
6. Brush straighter hair in a downward motion straight with the ends. Work your way up to the roots.
7. Wear a cap when swimming or keep your hair out of water. Chlorine and salt water can cause the hair to tangle and mat up. It is recommended to wear your hair up or in a ponytail when you swim and exercise.
8. Hair may tangle if general care directions are not followed properly.
9. Braid the hair at night to prevent tangling. (Very important)